At Mountain Vedic, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, make a purchase, or interact with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with the best experience when using our website and purchasing our products. The types of information we may collect include:

  • Personal Identification Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect your name, email address, phone number, shipping address, and payment information.
  • Non-Personal Identification Information: This includes information such as browser type, operating system, IP address, and pages visited on our website. This information helps us improve the functionality of our site.
  • Cookies: We use cookies to enhance user experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us track your preferences and improve your browsing experience. You can control cookie settings through your browser.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Fulfillment: To process and complete your orders, including billing, shipping, and delivery.
  • Customer Support: To respond to your inquiries, provide support, and assist with any issues related to your orders.
  • Marketing: To send you promotional emails, newsletters, and product updates (only if you have opted in).
  • Website Improvement: To analyze how our website is used, improve its functionality, and personalize your experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to safeguard your data, including:

  • Encryption: We use secure encryption protocols (SSL) to protect sensitive information like payment details during transactions.
  • Access Controls: Only authorized personnel have access to your personal data, and they are trained to maintain confidentiality.
  • Payment Security: We use trusted third-party payment gateways to process payments, and we do not store sensitive payment information such as credit card numbers.

However, no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, fulfilling orders, and delivering products.
  • Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction. We will notify you before this happens.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking the “unsubscribe” link in any promotional email or contacting us directly.

To exercise any of these rights, please contact us at mountainvedic001@gmail.com.

6. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our website after these changes, you agree to the revised terms of this Privacy Policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise any of your rights related to your personal information, please contact us:

  • Email: mountainvedic001@gmail.com
  • Phone: +91 7000369128
  • Address: Malog Post Office, Tehsil and District, Village Silla Gharat, Chamba, Himachal Pradesh 176314

Thank you for trusting Mountain Vedic with your personal information. We are committed to protecting your privacy and providing you with a safe and secure shopping experience.