At Mountain Vedic, we strive to provide the highest quality products crafted with care. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

We accept returns only under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a return or exchange.
  • Incorrect Items: If you received an item different from what you ordered, you may return it for the correct item.
  • Unused Products: Products must be unused, unopened, and in their original packaging to be eligible for a return.

We cannot accept returns for products that have been opened, used, or altered in any way, as our products are handmade and hygienic standards must be maintained.

2. Return Process

To initiate a return:

  • Contact Us: Please contact our customer service team within 7 days of receiving your order. You can reach us at mountainvedic001@gmail.com or via phone at +91 7000369128.
  • Provide Details: Include your order number, a description of the issue, and photos of the damaged or incorrect product (if applicable).
  • Approval: Once we review your request, we will send you instructions on how to return the product, including the address and any necessary packaging details.

3. Refunds

Refunds will be processed to the original payment method used for the purchase. Refunds will only be issued after the returned product has been inspected and approved for return.

  • Refund Processing Time: Your refund will be credited within 7-10 days to original payment method
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect products).

Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

If you wish to exchange a product, exchange will be given on 2 days.

5. Conditions for Returns and Exchanges

  • Items must be in their original condition, unused, and unopened.
  • All returned products must be in their original packaging.
  • Proof of purchase is required for all returns and exchanges.

6. Shipping for Returns

  • Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • Shipping Method: We recommend using a trackable shipping service for returns, as we cannot guarantee we will receive your returned item.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us. We are here to assist you!

  • Email: mountainvedic001@gmail.com
  • Phone: +91 7000369128
  • Address: Malog Post Office, Tehsil and District, Village Silla Gharat, Chamba, Himachal Pradesh 176314

8. Changes to the Return and Refund Policy

Mountain Vedic reserves the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Thank you for choosing Mountain Vedic. We appreciate your trust in our products and our commitment to ensuring your satisfaction.