At Mountain Vedic, we are committed to delivering your products in the most efficient and timely manner. Please read through our Shipping & Delivery Policy to understand the process and terms related to shipping, delivery, and handling of your orders.

1. Order Processing Time

  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation along with an order summary.
  • Processing Time: Orders are processed within 1-3 business days from the time of confirmation. This includes verifying the order details, packing, and preparing your shipment.
  • Customs & Quality Checks: Our handcrafted products undergo thorough quality checks to ensure you receive only the best. Any special orders may take additional time.

2. Delivery Methods & Delivery Time

We offer several shipping options to ensure you receive your order promptly. Delivery times may vary based on your location and the shipping method chosen.

  • Domestic Shipping (India):
    • Standard Delivery: 5-7 business days.
    • Express Delivery: 2-4 business days (additional charges may apply).
  • International Shipping:
    • For international deliveries, the estimated delivery time is 7-14 business days, depending on the destination.
    • International shipping rates are calculated at checkout based on your location and the weight of your order.

Please note that shipping times are estimates and may vary depending on factors like weather, holidays, or customs processing (for international orders).

3. Replacements

In case of any product replacement requests, the replacement will be processed and dispatched within 1-2 days after the request is confirmed and approved by our team.

4. Shipping Costs

Shipping charges are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost at the checkout before finalizing your order.

  • Free Shipping: We offer free domestic shipping on orders above ₹1000 (within India).
  • International Shipping Fees: For international orders, shipping costs will be calculated at checkout.

5. Shipping Restrictions

  • P.O. Box Addresses: We do not ship to P.O. Box addresses.
  • Restricted Locations: Some remote or hard-to-reach locations may have additional delivery charges or extended delivery times. Our team will contact you if there are any issues related to shipping to your area.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

  • Tracking Information: You can track your order via the shipping carrier’s website or by contacting us directly if you need assistance.

If you have any questions about the status of your order, feel free to reach out to our customer service team.

7. Delivery Issues

If your order is delayed or you encounter any issues with delivery, please contact us immediately so we can investigate and assist you. We will work with the carrier to resolve any delivery issues.

  • Damaged or Lost Shipments: If your package is lost, stolen, or arrives damaged, please inform us within 7 days of receiving your shipment. We will assist you with filing a claim with the carrier or processing a replacement order.

8. Signature Requirement

Some shipments may require a signature upon delivery. This is typically the case for higher-value orders or international shipments. If you are not available to sign for the package, the carrier will leave instructions on how to collect your package.

9. Changes to Shipping Information

If you need to make any changes to your shipping address or details, please contact us immediately after placing the order. If the order has already been shipped, we may not be able to accommodate changes.

10. Customs and Duties (For International Orders)

For international orders, you may be subject to customs duties and taxes based on the laws and regulations of your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for further details.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, our customer service team is always here to help. You can reach us at:

  • Email: mountainvedic001@gmail.com
  • Phone: +91 7000369128
  • Address: Malog Post Office, Tehsil and District, Village Silla Gharat, Chamba, Himachal Pradesh 176314

Thank you for choosing Mountain Vedic! We are dedicated to ensuring that your products reach you in perfect condition, and we appreciate your patience throughout the shipping process.